Abuse Policy
Effective date: 10 August 2026
The English and Chinese versions are intended to express the same rules. If they differ, interpret them, to the extent permitted by applicable law, to preserve the original intent and mandatory consumer protections, and contact support for clarification.
1. Report abuse
Send reports to abuse@koanode.com. Include the affected IP address or hostname, exact UTC timestamps and time zone, type of activity, relevant URLs/ports, complete headers or concise logs, your contact details, and a statement that the report is accurate. Do not send passwords, private keys, full payment data, illegal material, or unnecessary personal data.
2. Triage and action
We prioritize credible imminent threats, active attacks, malware control, phishing and child-safety reports. We may acknowledge, request clarification, preserve records, notify the customer, filter traffic, quarantine, suspend or terminate. We do not promise a fixed response time or disclose confidential customer information. Repeated, automated or unsupported notices may receive lower priority.
3. Emergencies and legal requests
If there is an immediate threat to life or safety, contact local emergency services first, then notify us. Government and law-enforcement requests must be legally valid, appropriately scoped and sent from an official channel. We may seek verification, object to overbroad requests, notify affected users where lawful, and preserve or disclose data only as permitted or required.