Terms of Service
Effective date: 10 August 2026
The English and Chinese versions are intended to express the same rules. If they differ, interpret them, to the extent permitted by applicable law, to preserve the original intent and mandatory consumer protections, and contact support for clarification.
1. Agreement and scope
These Terms govern access to K.N websites, accounts, cloud instances, Kubernetes features, networking, support, billing, and related services (the “Services”). By creating an account, ordering, paying for, or using a Service, you accept these Terms and the policies linked below. If you use K.N for an organization, you confirm that you may bind that organization.
2. Accounts and security
You must provide accurate information, keep contact details current, protect credentials and API access, and promptly report suspected compromise. You are responsible for activity under your account unless caused solely by K.N. We may require identity, email, payment, or risk verification and may reject duplicate, deceptive, sanctioned, underage, or high-risk registrations.
3. Orders, billing and renewal
Services are generally prepaid and charges are deducted from Cash balance before eligible Promo balance unless the checkout states otherwise. Prices, taxes, billing intervals, traffic charges and renewal dates are shown in the Panel or order flow. Recurring Services may renew automatically while sufficient eligible balance exists. Insufficient balance may cause restriction, suspension, data loss or termination. You authorize the selected processor to charge approved payments and remain responsible for taxes, fees, disputes and chargebacks.
4. Customer responsibilities
You are responsible for configuration, software licensing, patches, security controls, lawful content, users, backups and restoration. K.N infrastructure is not a substitute for independent backups. Do not rely on snapshots, temporary copies or redundancy as your only backup. You must comply with the Acceptable Use Policy and all applicable laws.
5. Suspension and termination
We may limit, suspend, quarantine or terminate Services to address non-payment, security risk, prohibited use, legal demands, harm to others or infrastructure, fraud, chargebacks, or material breach. Urgent threats may be handled without advance notice. Where reasonably possible, we will provide notice and an opportunity to cure. You may stop Services through available controls, but deletion may be irreversible and does not create a refund right.
6. Availability and changes
Services may change, be interrupted, relocated or discontinued for maintenance, security, supplier changes, capacity, law or technical reasons. Any availability figure is governed only by the SLA page or a separately signed agreement. We may update these Terms prospectively and will post the updated date; material changes may also be communicated through the Service or account email.
7. Disclaimers and liability
To the maximum extent permitted by law, Services are provided “as is” and “as available”, without implied warranties of uninterrupted operation, fitness, merchantability or non-infringement. K.N is not liable for indirect, incidental, special, punitive or consequential loss, lost profits, lost data or business interruption. Where liability cannot be excluded, aggregate liability is limited to amounts you paid for the affected Service during the three months before the event, except where applicable law requires more.
8. Policy priority
These Terms incorporate the policies linked on this page. A product order or separately signed agreement controls only for its specific subject where it expressly differs. Otherwise, these Terms control general account and service matters; the Acceptable Use and Abuse Policies control prohibited use and enforcement; the Refund and Payment & Promotional Credit Terms control balances, payments, refunds and promotions; the Privacy and Cookie Policies control personal data and browser technologies; and a separately signed SLA controls over the non-binding availability target. Mandatory law always prevails.
9. Operator and contact
The Services are operated under the K.N brand by World Creation Technology Limited. Additional operator contact details will be supplied where legally required or upon a valid request to support@koanode.com. These Terms do not select a governing law or forum where none has been disclosed; mandatory consumer rights and applicable conflict-of-law rules remain unaffected.