Refund Policy
Effective date: 10 August 2026
The English and Chinese versions are intended to express the same rules. If they differ, interpret them, to the extent permitted by applicable law, to preserve the original intent and mandatory consumer protections, and contact support for clarification.
1. Balance types
Cash is value credited from a successful customer payment. Promo is promotional value supplied by K.N. Promo has no cash value, cannot be withdrawn, transferred, sold or refunded, may be limited by product, region, method or expiry, and may be removed for fraud, chargeback, error or policy abuse. Cash and Promo are accounted for separately.
2. Seven-day request window
A request concerning unused Cash may be considered only if received at support@koanode.com within seven days after the relevant successful payment. This is a review window, not an unconditional refund promise. We may require identity and payment verification and deduct processor, currency, tax, network or administrative costs that cannot be recovered.
3. Non-refundable amounts
Consumed or committed service charges, active billing periods, traffic or overage, setup or recovery work, domains or third-party items, Promo, expired balances, abusive or fraudulent activity, and amounts involved in a dispute or chargeback are non-refundable except where law requires otherwise. Cryptocurrency and other irreversible payments are ordinarily non-refundable. Stopping or deleting a Service does not automatically reverse charges.
4. Processing
Approved refunds normally return to the original method where possible. Timing depends on the processor and bank. Filing a chargeback before allowing reasonable investigation may lead to suspension and recovery costs. Mandatory consumer rights remain unaffected.