FAQ

When does compute billing start and stop?

Billing starts when the Instance is created. The published hourly rate is prorated by actual billable seconds. Successful deletion stops billing at the deletion time and is not rounded up to the next clock hour. Powering off alone does not stop billing; previous charges and usage records remain visible.

Is the monthly price a subscription?

It is a 730-hour reference for the hourly rate. Actual compute charges follow usage and the resource lifecycle.

What is the difference between Cash and Promo?

Cash comes from your payments. Promo is promotional credit with separate conditions and may expire.

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Is inbound traffic charged?

No. Inbound traffic is free. Outbound transfer is counted against the monthly regional Traffic Pool.

Can I upload my SSH private key?

No. Add only an SSH public key. Keep the matching secret key on your own trusted device.

Is SMTP port 25 available?

Outbound TCP port 25 is blocked on all instances to prevent spam and network abuse. Requests to unblock this port are not currently accepted. To send email, please use a third-party email service with authenticated SMTP over port 465 or 587, as supported by your provider.

Is PTR (reverse DNS) supported?

PTR (reverse DNS) support will not be available before October 2027. Future availability will be announced through official channels.

Is IPv6 supported?

Instances currently support IPv4 only. IPv6 will not be available before October 2027. Future availability will be announced through official channels.

How do I get support?

Use the Contact page and provide a concise description, relevant time and account email. Do not include passwords or payment credentials.

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