FAQ

When does compute billing start and stop?

Billing starts when the Instance is created. The published hourly rate is prorated by actual billable seconds. Successful deletion stops billing at the deletion time and is not rounded up to the next clock hour. Powering off alone does not stop billing; previous charges and usage records remain visible.

Is the monthly price a subscription?

It is a 730-hour reference for the hourly rate. Actual compute charges follow usage and the resource lifecycle.

What is the difference between Cash and Promo?

Cash comes from your payments. Promo is promotional credit with separate conditions and may expire.

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Is inbound traffic charged?

No. Inbound traffic is free. Outbound transfer is counted against the monthly regional Traffic Pool.

Can I upload my SSH private key?

No. Add only an SSH public key. Keep the matching secret key on your own trusted device.

How do I get support?

Use the Contact page and provide a concise description, relevant time and account email. Do not include passwords or payment credentials.

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